If you have a separate card operated meter for the supply of electricity to the hot water system,you may be entitled to the exemption.

If you own the premises and believe you are eligible for a hot water system exemption, you must first pay the total levy amount shown on your electricity statement and then lodge the Hot Water System Exemption Form 9C with your electricity retailer. If your exemption is approved, an adjustment will appear on a future statement.

If you are claiming an exemption for levy amounts for which you have previously paid, you are only entitled to refunds of levy payments made up to 12 months prior to your electricity retailer receiving your exemption application.

If your circumstances change and you are no longer eligible for this exemption, you are obliged under the Community Ambulance Cover Act 2003 to inform your electricity retailer of the change within 28 days of the change using Notification of Loss of Exemption Entitlement Form 18C.

If you do not own the premises and believe you are eligible for a hot water system exemption, you must first pay the levy and then send a Hot Water System Exemption Form 9C to the owner.

The owner will then forward it to the electricity retailer and will notify you if your exemption is approved.

If you are claiming an exemption for levy amounts for which you have previously paid, you must contact the owner of the premises regarding a refund. Refunds of levy payments can only be made up to 12 months prior to your electricity retailer receiving the application.

If your circumstances change and you are no longer eligible for this exemption, you are obliged under the Community Ambulance Cover Act 2003 to inform the owner of the premises of the change within 28 days using Notification of Loss of Exemption Entitlement Form 18C.

• Frequently asked questions - Power card arrangements
• Frequently asked questions - Hot water system